Consulting One Gladstone Office is Now Open

As some of our customers are no doubt aware, our new Gladstone branch is now up and running and we’re now pleased to be able to offer a faster turnaround on onsite visits, and delivery of hardware and software items.

Tim Wickham is heading up our Gladstone-based team and we are now actively recruiting for additional staff to ensure that we’re able to provide the best service levels that we possibly can. This does take time as we’re very selective with our team members. Our Gladstone staff are connected to our Rockhampton network and have access to all the same tools and documentation at their disposal.

The office is physically located at 3/136 Goondoon Street (in the bottom of the Centrepoint building), and we hope our signage will be up soon!

Our Rockhampton staff are assisting with transition of customers across to Gladstone, and our Rockhampton team will continue to be involved on an ongoing basis. If you have any questions or concerns at all I’m certainly available to discuss the matter, and I’m sure either team are approachable also.

So, what will change? Other than some of the faces changing (sorry, this was inevitable, no amount of bribery would dislodge any of our born-and-bred Rockhamptonite support staff) it should be business as usual. Response times for onsite visits should improve, as will delivery of products due to local stock being kept in Gladstone.

 

To log a helpdesk call

If you previously used email, continue to log your issues and tasks the same way, via the This e-mail address is being protected from spambots. You need JavaScript enabled to view it email address. Our call logging systems will assign them to the correct team.

Gladstone customers can continue to call us in Rockhampton on (07) 4924 8000 or use the new Gladstone number (07) 4976 0000 which will forward to our helpdesk in Rockhampton if the Gladstone office is unattended (at the cost of a local call).

Sales and accounts enquiries should still be directed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

All of these details will also be posted on our website.

We’d like to thank you for sticking with us as your IT provider. We know there are always other choices out there and we work very hard to provide the best possible service whilst trying to also look after our staff by not demanding unrealistic workloads from them.